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Kalem COD

Built for Saudi e-commerce

Confirm COD orders with a voice customers trust

Kalem calls every cash-on-delivery customer in natural Saudi Arabic or English, verifies their details, and sends confirmed orders back to your store.

Book a COD demo
Hear a confirmation call Watch the explainer
See how it works
✓Saudi Arabic voice ✓English and Arabic ✓Available 24/7

The COD challenge

A placed order is not always a delivered order

Wrong numbers, incomplete addresses, accidental orders, and customers who change their mind turn COD into expensive returns. Manual confirmation teams are slow, inconsistent, and difficult to scale during campaigns.

01

Fewer failed deliveries

Confirm intent before packing and handing the order to the courier.

02

Cleaner customer data

Verify the customer name, phone number, city, neighborhood, and delivery address.

03

A better buyer experience

Let customers confirm, correct, reschedule, or cancel through a natural conversation.

From checkout to confirmed order

Every order gets the same careful follow-up

  1. 1

    Order received

    A new COD order arrives from your commerce platform.

  2. 2

    Call placed

    Kalem calls the buyer automatically in their preferred language.

  3. 3

    Details verified

    The agent confirms identity, products, quantities, total, and delivery address.

  4. 4

    Intent qualified

    The buyer confirms they are ready to receive and pay for the order.

  5. 5

    Store updated

    The order is marked confirmed, corrected, rescheduled, cancelled, or sent to a human.

Voice is the difference

Not a robotic IVR. A natural Saudi conversation.

Customers can interrupt, ask questions, switch between Arabic and English, and correct details in their own words. Kalem keeps the confirmation focused while sounding familiar and respectful.

  • ✓Natural Saudi Arabic experience
  • ✓Handles interruptions and open answers
  • ✓Switches between Arabic and English
  • ✓Escalates unusual cases to your team
Kalem voice agent interface during an active call

Hear a COD confirmation call

Listen to a recorded COD order-confirmation demonstration in Saudi Arabic.

Recorded demo

This is a demonstration recorded by the Kalem team. The customer, store, names, order, and address are fictional examples. Kalem is not affiliated with the brands mentioned in the recording.

What this demo call demonstrates

The Saudi Arabic voice agent introduces itself, speaks naturally with the buyer, and keeps the conversation focused on confirming a cash-on-delivery order.

  • ✓Natural Saudi Arabic delivery
  • ✓Clear buyer and order confirmation
  • ✓Conversational turn-taking instead of keypad prompts
Read the call transcript
  1. Demo customer

    ألو.

  2. Kalem agent

    السلام عليكم، معك مساعد متجر نايس ون. أكلّم خالد العتيبي؟

  3. Demo customer

    صحيح.

  4. Kalem agent

    حياك الله خالد. اتصلت عشان نأكّد طلبك اللي وصلنا، دقيقة بس من وقتك لو تكرمت. طلبك: عطرين من ماركة قوتشي، والمبلغ 450 ريال، دفع عند الاستلام. الطلب صحيح؟

  5. Demo customer

    نعم صحيح، كله صحيح.

  6. Kalem agent

    تمام، بنوصله لك على عنوانك في الرياض، حي الورود. العنوان مضبوط؟

  7. Demo customer

    تمام مضبوط.

  8. Kalem agent

    طيب، تكون متواجد وقت وصول المندوب عشان تستلم الطلب وتدفع؟

  9. Demo customer

    صحيح متواجد كل الوقت يعني.

  10. Kalem agent

    تمام، أكّدنا طلبك وبيوصلك قريب إن شاء الله. شكراً لك، مع السلامة.

  11. Demo customer

    مع السلامة.

Commerce integrations

Designed for the platforms Saudi stores already use

Planned Salla and Zid integrations will trigger calls from new COD orders and return the outcome to the order timeline. Webhooks and APIs support custom stores and fulfillment workflows.

S

Integration planned

Salla

Trigger confirmation calls and write the result back to the order.

Z

Integration planned

Zid

Keep COD verification connected to the merchant workflow.

C

Available by API

Custom API

Connect custom storefronts, ERPs, couriers, and fulfillment systems.

See the complete flow

Workflow demonstration

How voice confirmation works

Watch our captioned Arabic workflow demonstration to see the journey from checkout to a verified COD order. The Salla and Zid scenes illustrate the planned integration experience.

What the explainer shows

The video follows a COD order from checkout to confirmation: Kalem receives the order from the commerce platform, calls the buyer in Arabic, verifies the order, and returns the result to the merchant dashboard.

  1. 1 The cost of unconfirmed COD orders and returns
  2. 2 A new order enters from the online store
  3. 3 Kalem calls the buyer and confirms identity and products
  4. 4 The order status is updated for the merchant
  5. 5 The team ships confirmed orders with fewer manual calls

Questions from COD teams

Can the agent speak Saudi Arabic? +

Yes. The experience is designed around natural Arabic conversations for Saudi customers, with English available when needed. The final production voice will be reviewed by native Saudi speakers.

What happens when customer information is wrong? +

The agent captures corrections during the call and returns a structured result. Your workflow can update the order automatically or send it to a team member for review.

Can customers cancel or reschedule? +

Yes. The call can support confirmation, correction, cancellation, a preferred delivery window, and human escalation based on your policy.

Are Salla and Zid integrations live? +

They are planned integrations. The first release can connect through Kalem webhooks and APIs while the native apps are completed.

Turn more COD orders into successful deliveries

Show us your order flow. We will design a confirmation conversation for your store and Saudi customers.

Talk to our team